Moove Lubricants
Professional Partner Programme
Terms and Conditions

About the Professional Partner Programme and the Portal

The Professional Partner Programme (Programme) is a portal on the Comma brand website at www.commaoil.com (Website) which enables you to sign up for membership. This in turn gives you access to an exclusive area of the Website and to other benefits (Portal). Members will be able to gain points for interacting using its various functions and these can then be used on it to redeem Comma branded merchandise, servicing support tools and support literature.

These terms and conditions (Terms) (together with the documents referred to in it) tells you the terms of use on which you may make use of the Programme and the Portal on the Website as a registered user. Use of the Portal or Website includes accessing, browsing or registering to use our Website and the Portal.

The Portal and the Website is provided by Moove Lubricants, a trading name of Moove Lubricants Limited, registered with company number 02075698 whose registered office is at Dering Way, Gravesend, Kent DA12 2QX (Company or we).

Please read these Terms carefully before you start to use the Portal, as these will apply to your use of the Portal. We recommend that you print a copy of this for future reference.

By using the Portal, you confirm that you accept these Terms and that you agree to comply with them.

If you do not agree to these Terms, you must not use the Portal.

Other applicable terms

These Terms refer to the following additional terms, which also apply to your use of our Website:

Our Privacy Policy which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using the Portal, you consent to such processing and you warrant that all data provided by you is accurate.

Our Acceptable Use Policy (https://www.commaoil.com/terms) which sets out the permitted uses and prohibited uses of our Website including the Portal. When using our Website including the Portal, you must comply with this Acceptable Use Policy.

Our Cookie Policy (https://www.commaoil.com/cookies/) which sets out information about the cookies on our Website.

Changes to these Terms and the Portal

The Company may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes the Company makes as they are binding on you.

The Company may update the Portal from time to time and may change the content at any time. However, please note that any of the content on the Portal may be out of date at any given time and we are under no obligation to update it.

We do not guarantee that the Portal or any content on it, will be free from errors or omissions unless otherwise stated.

Accessing the Portal

The Portal is made available free of charge.

We do not guarantee that the Portal or any content on it will always be available or be uninterrupted. Access to the Portal is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Portal without notice. We will not be liable to you if for any reason the Portal is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Portal.

You are also responsible for ensuring that all persons who access the Portal through your internet connection are aware of these Terms and other applicable terms and conditions and that they comply with them.

Your account and password

If you choose to apply for membership of the Programme, you may be asked to choose or will be provided with a user identification code, password or any other piece of information as part of our security procedures. You must treat such information as confidential and must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at workshop@uk.moovelub.com.

Rules of the Programme

1. Membership
   1. Membership to the Programme is open to all UK residents aged 18 years or older, excluding the Company’s employees, their agents, families or anyone professionally connected with the Programme.
   2. No purchase is necessary. To become a member of the Programme you must:
      1. a. visit https://www.commaoil.com; and
      2. b. enter your details on the registration form which shall include contact details in order for the Company to be able to contact you for marketing purposes and in the event of a query relating to an order or your membership.
   3. Members must keep the Company informed of any changes to their personal details.
   4. All information provided on the registration form will be dealt with in compliance with the Company’s Privacy Policy and all UK data protection and confidentiality laws and regulations.
   5. By entering your details, you consent to the use of your personal and business data by the Company for the purposes of administration of the Programme and marketing purposes in accordance with the Company’s Privacy Policy and the applicable data protection law.
   6. Completion and submission online to the Programme of the registration form is the only means of becoming member. No other means of applying for membership will be accepted.
   7. Only complete registration forms will be considered.
   8. Entries that do not comply with these Terms or the Company’s website terms of use will be invalid.
   9. Members are only entitled to one account each. The Company reserves the right to refuse, merge or close additional accounts at any time.
   10. The Company reserves the right to cancel, modify, extend or suspend the Programme.
2. Points
   1. Members will acquire points for interacting and using various functions of the Website (Points).
   2. Member’s Points totals will be displayed when you are logged into the Portal.
   3. The Points can be used on the Website to redeem certain items which may include Comma branded merchandise, servicing support and support literature [www.commaoil.com/ppp] (Products).
   4. Points are awarded to a member’s account and are not transferable and can only be used by the member who is named and registered for the account.
   5. Points cannot be transferred, bought, sold or in any way traded.
   6. Points have no monetary value.
   7. The Company is under no obligation to award Points for any reason outside of qualifying activity.
   8. All Points are valid indefinitely from the date they were earned. Notwithstanding this, if a member does not log on to the Website for over 3 months, we reserve the right to reset their points total to zero. We also reserve the right to implement validity periods and redemption deadlines for the Points.
   9. The Company reserves the right to limit, amend or withdraw Points and the merchandising system at any time without notice.
   10. Points are not to be used in conjunction with any other offer or on pack promotion.
   11. The Points required to order a Product will be as quoted on our Website at the time you submit your order.
   12. The Points required for a Product may change from time to time, but changes will not affect any order you have already placed.
3. Products
   1. Products are subject to availability.
   2. The Company reserves the right to amend any aspect of the Products that are available for redemption against the Points and/or to substitute the Products with alternatives.
   3. Products are non-transferable and members cannot request any alternative merchandise, cash alternative or otherwise.
   4. Products will be sent directly to the members.
   5. The Company only supplies the Products for internal use by your business and you agree not to use the Product for any resale purposes.
   6. All details and other restrictions applying to the Products not specified in these Terms shall be determined by the Company in its sole discretion.
   7. 'Products' is the term given to branded literature, tools and merchandise (not oils or chemicals).
4. Orders
   1. After you place an order to redeem your Points, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted.
   2. We will confirm our acceptance to you by sending an email that confirms that the Product has been dispatched.
   3. If we are unable to supply you with your order if for example the item is not in stock or no longer available, we will inform you of this by email and we will not process your order. Your Points will be credited to your account.
   4. All orders are subject to availability and can only be taken through the Portal and cannot be made through Customer Services or Sales departments.
   5. Any item ordered cannot be swapped or returned after delivery (unless damaged). If received damaged, please contact the Customer Services department on 01474 564 311.
   6. If you return an item because it is damaged, we will credit the Points in full to your account.
5. Delivery
   1. Orders placed for printed literature are subject to an indefinite delivery date based on printing times and quantities.
   2. All other orders placed will take up to 90 days from the date the order was placed but we will endeavour to deliver within 60 days. Information regarding delivery timing is not binding.
   3. Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
   4. Unfortunately, we do not deliver to addresses outside the UK.
   5. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
   6. The Points required for a particular Product includes delivery charges.
   7. The method of delivery will be clearly stated on the description of each item.
      1. a. In some instances the Company may arrange for the Product to be delivered via courier. In this case, deliveries of Products shall require an authorised signature upon delivery. If there is no one available at your address to sign, the courier company will leave instructions that the Product has been left with a neighbour where possible or returned to their premises and how you can rearrange delivery. Any cost incurred as a result of the courier’s inability to deliver to the member will not be payable by the Company.
      2. b. Where delivery is stated to be by Royal Mail, the Company will not be liable for any additional costs associated with any failure or inability to deliver the Product to you.

Breach of Terms

When the Company considers that a breach of these Terms has occurred, it may at its discretion take such action as it deems appropriate. Failure to comply with these Terms constitutes a material breach of the terms of use on which you are permitted to use the Portal, and may result in our taking all or any of the following actions:

1. immediate, temporary or permanent withdrawal of your right to use the Portal;
2. immediate, temporary or permanent removal of your membership or Points;
3. issue of a warning to you;
4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
5. further legal action against you; or
6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

The Company excludes its liability for all action it may take in response to breaches of these Terms and its Website terms of use. The actions described above are not limited and it may take any other action it reasonably deems appropriate.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in the Portal, the Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from the Portal and the Website for your personal use and you may draw the attention of others within your organisation to content posted on the Portal and Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Portal and the Website must always be acknowledged.

You must not use any part of the content on the Portal and Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Portal and Website in breach of these Terms, your right to use our Website including the Portal will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on the Portal and the Website is provided for general information only. Unless otherwise stated, it is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Portal and Website.

Although we make reasonable efforts to update the information on the Portal and the Website, unless otherwise stated, we make no representations, warranties or guarantees, whether express or implied, that the content on the Portal and the Website is accurate, complete or up-to-date.

Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence or our fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Programme, the Products, the Portal and our Website or any content on it, whether express or implied.

As we have no control over your behaviour or how you use the Website or Portal, we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

1. use of, or inability to use, the Portal and/or our Website; or
2. use of or reliance on any content displayed on the Portal and/or our Website.

If you are a business user, please note that in particular, we will not be liable for:

1. loss of profits, sales, business, or revenue;
2. business interruption;
3. loss of anticipated savings;
4. loss of business opportunity, goodwill or reputation; or
5. any indirect or consequential loss or damage.

To the maximum extent permitted by law, the Company excludes its liability for any loss, damage, injury, cost or expense suffered by you, whether directly or indirectly and howsoever caused, in connection with the Programme, use of the Products and use of the Portal.

Viruses

We do not guarantee that the Portal or our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.

You must not misuse the Portal or our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Applicable law

These Terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email workshop@uk.moovelub.com.

Thank you for visiting our Website.